First impressions count. We all know this – so why are so many businesses still leaving their Telephone System first impression with every single potential customer that calls their business up to chance?

Ever called a business and noticed that so many are still over looking the first port of call with any potential customer by not using a professional voice over for their voice prompts, after hours and on hold sound.

Many organisations still think that using the lady from reception to be the voice of their brand …

So, why should you use a professional voice over?

Recording an IVR system and on-hold messages can be a lengthy, complex process. Leaving it to the professionals (voice over artists) is often a better option; as they know exactly how to make your message, sound great on your system. This includes getting character into the messages, tone, speed and so much more.

Your receptionist probably does have a great speaking voice, its probably one of their talents that made you hire them being the first person most callers speak too. But if you put them in front of a microphone with a full script, they are usually lifeless, monotone and do not have the knowledge to pull out the character to suite your business and target market. So this often cheap, lengthy process, ends up not giving you the desired outcome your business deserves.

Here at Smart On Hold our professional voice artists are all experienced and our customers love them! The main reason we love using them is because they have the studio and knowledge to get the sound right. All of our voice overs flow and speak in the right pace – it’s a really great talent because it can reduce your customer’s potential frustration at having to wait, by reading the messages in a clear concise manner.

What happens if you go with your receptionist’s voice and …  

They decide to leave your business! Do you want to have an ex-employees voice as the sound of your brand? Surely that’s not a good idea, each time the receptionist changes you would need to reproduce! How costly!? Whereas outsourcing to a professional is a great way to maintain a great branding image, for your target market, with a  voice that is matched to suit your brand, a voice over that will be available for years to come if you change anything and one that will always be current and professional.

So what kind of Voice Over could your business use?

Whether you need a male or female, here at Smart On Hold we have a great range of quality, experts to voice our messages. Check out our most popular voice overs that our Message On Hold customers really love using, take a listen to our most popular ones here to see what different tones, genders and ages can sound like as the first point of your business.

If you want to learn more about how to make your Telephone System sound professional, whilst at the same time getting across your marketing messages in style contact our team by call 07 3117 0700. Or you can visit our website www.smartonhold.com.au. You can get a non-obligation quote to increase the efficiency of your phone system.