Deciding which on hold company to go with is an important decision for your business – not only do you want the best services possible, but you also want a company that you will love working with. The on hold company you decide to go with should genuinely care about your company, your customers and your objectives for the future. They should know what your business needs to get results and have the systems and tools in place to reach your sales and marketing goals.
Here are 5 questions to ask before choosing an on hold company:
Do they provide samples of their on hold music and their voice talent?
When it comes to on hold messages, you should never settle for poor quality, as this will reflect negatively on your business. The on hold company you choose should provide a range of male and female voice talent and happily show you examples of their voice artists and their on hold messages. You cannot make the most of your on hold space unless you have a great on hold script and professional voice talent – so make sure you don’t settle for less.
At Smart On Hold, we pride ourself on the professionalism of our voice over artists. Don’t hesitate to contact us if you would like to hear samples of our work.
Do they provide all the services you need?
We recommend that you choose an on hold company that provides full, in-house on hold services (including writing a great script, recording fantastic messages and implementing on hold systems that suit your business needs and your phone set-up). If a company farms out the writing and production of their messaging, they’re not really an on hold business – they’re a sales company.
Basically, before settling on an on hold provider, you need to make sure that the company will be able to provide you with all the services you need to equip your business with the best on hold system possible.
Are their customers satisfied? Do they get results?
Make sure you do your research about the company – check out their reviews and their testimonials and see whether they provide any proof of their on hold messaging success. You should also ascertain how much experience the company has and gauge whether they have any past experience providing on hold messages for your industry.
What level of customer service do they provide? Is there ongoing support?
Make sure that you are aware of the level of customer service/ongoing support you will receive – this can be hard to gauge, so it’s often better to ask the question outright than to simply hope they will provide what you need. Some specific questions you could ask include – do they provide ongoing support? What are the costs associated with this ongoing support? How easy will it be to get hold of representatives when support is needed? Do their services come with a guarantee? If an on hold company cuts corners on customer service, chances are they cut corners in other areas as well.
Are there hidden costs?
Make sure you are fully aware of how much your on hold messages will cost, including initial costs, servicing costs and any costs that could occur down the track. Don’t be afraid to ask questions about pricing – the tougher your questioning, the better your satisfaction will be.
Contact Smart On Hold
Businesses all over Australia have turned to Smart On Hold to generate more sales, enhance brand and increase goodwill through the power of on hold messages. We value transparency – if you have any questions about our business, please contact us today.