72% of Customers Only Make a Purchase After Reading a Positive Review – Here’s How to Get Reviews from Your Customers

customer reviews

Our New Offering   We’re excited to announce that we are now offering our Messages on Hold clients the ‘Smart Business Reviews’ review service. This simple yet clever cloud-based software encourages customers to leave online reviews about your business in a safe place that you can control and it makes the whole reviewing process as …

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Can You Have On Hold Messages for a Single Line or Cordless Phone? YES, YOU CAN!

Messages for a Single Line or Cordless Phone

Does Your Small Business Suffer from an Unprofessional Phone System? Professional on hold messages and music aren’t limited to major companies with multi-line telephone systems. Despite what many small business owners believe, on hold messages and music can easily be added to single line and cordless phones. That’s right – regardless of whether you have …

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3 Reasons to Regularly Update Your on Hold Scripts

update on hold scripts

On hold messages provide much more value for businesses and their callers when they are updated regularly. Don’t risk having your customers hear dull, outdated or repetitive information – they might just hang up and not call again! When it comes to your on hold messages, consider – are your on hold scripts out of …

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Why Your Business Needs an Auto Attendant & How We Can Help

auto attendant

An automated attendant (also know as an AA, Answering attendant, digital receptionist, virtual receptionist, IVR or Interactive Voice Response system) – is a telephone voice menu system that allows callers to be transferred to necessary staff members or departments without the need of an operator or receptionist. Auto attendant messages should be professional, studio-quality and …

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7 Tips for Successful Livestream Marketing

Livestream marketing

What Is Livestreaming? Livestreaming is transmitting live video footage over the internet to an active audience. Livestreaming is available on a number of social media platforms – the most popular being Facebook, Youtube, Twitter and Instagram. Live video marketing is used by some of the biggest brands in the world, including Starbucks, Mashable, Buzzfeed, Dunkin …

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On Hold Messaging Tips for Dentists

dental on hold messages

Need messages for your dental practice? We can create customised on hold messages that enhance your image, create a comforting on hold environment and educate your patients about your company and your services. We cover the who, what, when, where, why and how of your business, and we know how to provide your customers with …

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5 VoIP Disadvantages Debunked!

5 VoIP Disadvantages Debunked!

Heard of VoIP? It stands for ‘Voice over Internet Protocol’, and it works by converting analogue voice calls into digital information delivered over the Internet itself. Like any rising technology, VoIP is subject to circulating myths that aim to discourage people from adapting to new technologies. Perhaps the main reason for these myths and misconceptions …

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The Importance of Customer Reviews

The Importance of Customer Reviews

Customer reviews are free and they work wonders for your brand image, reputation, sales and search engine rankings. If you don’t have customer reviews, it’s time to get some! Not sure where you should be putting these reviews? You can ask your loyal customers to leave feedback on your social media pages (especially Facebook or …

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How to Make Your Brand Stand Out from the Crowd

brand consistency

Your brand image is how your customers see your business and your products/services. Your brand image represents the overall identity of your organisation and impacts the way people think about, talk about and interact with your business. To succeed, you brand image needs to be memorable, recognisable, intentional and consistent. Develop a Brand Guide A …

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