How the NBN Readiness Scare is Similar to the Y2K Virus

NBN rollout and NBN readiness scare

The NBN Readiness Scare Background As the NBN rollout continues, you can be sure that more and more people are relieved they got through the NBN readiness scare with little mishap. Or that they didn’t have to buy new phone systems or units supposed to be compatible with the fibre network connection. For businesses, the …

Read More

72% of Customers Only Make a Purchase After Reading a Positive Review – Here’s How to Get Reviews from Your Customers

customer reviews

Our New Offering   We’re excited to announce that we are now offering our Messages on Hold clients the ‘Smart Business Reviews’ review service. This simple yet clever cloud-based software encourages customers to leave online reviews about your business in a safe place that you can control and it makes the whole reviewing process as …

Read More

Can You Have On Hold Messages for a Single Line or Cordless Phone? YES, YOU CAN!

Messages for a Single Line or Cordless Phone

Does Your Small Business Suffer from an Unprofessional Phone System? Professional on hold messages and music aren’t limited to major companies with multi-line telephone systems. Despite what many small business owners believe, on hold messages and music can easily be added to single line and cordless phones. That’s right – regardless of whether you have …

Read More

What Is a Smart IP Audio Box and How Can It Help Your Business?

Smart IP Audio Box

Smart IP Audio Box – the on Hold Player You Now Need Due to changes in business telecommunication technology, The Smart on Hold team have developed an intelligent on hold player device – we call it a Smart IP Audio Box. This device can connect to almost all new & old phone systems, either via …

Read More

Stop Leaving Money On The Table! Save Your Business Time & Money NOW With an Advertising Medium that Targets Your Customers Like No Other

Get SOHO Messages on Hold

Did you know that you have a targeted, low-cost and effective marketing weapon at your disposal? But chances are, you’re not using this opportunity to its full potential. We’re talking about your on hold and transfer call space. Seriously, if you have ever spent time and advertising money on TV, print, radio, online or any …

Read More

Is Your Phone System Repeating the Same Messages Over & Over? Are Your On Hold Callers Hanging Up or Complaining About Your On Hold Messages? Find Out Why and HOW TO FIX IT

How to fix faulty on hold messages

Are your on hold customers hanging up? Or, are you receiving customer complaints about your phone system? You might not even be aware of this, but your callers could be hearing the same on hold message over and over (and if there is one way to frustrate a caller, this is it). Why are your …

Read More

5 VoIP Disadvantages Debunked!

5 VoIP Disadvantages Debunked!

Heard of VoIP? It stands for ‘Voice over Internet Protocol’, and it works by converting analogue voice calls into digital information delivered over the Internet itself. Like any rising technology, VoIP is subject to circulating myths that aim to discourage people from adapting to new technologies. Perhaps the main reason for these myths and misconceptions …

Read More

The Importance of Customer Reviews

The Importance of Customer Reviews

Customer reviews are free and they work wonders for your brand image, reputation, sales and search engine rankings. If you don’t have customer reviews, it’s time to get some! Not sure where you should be putting these reviews? You can ask your loyal customers to leave feedback on your social media pages (especially Facebook or …

Read More

How Can Unified Communications Benefit Your Business?

Unified Communications

When it comes to business, communication between employees, management and employees is crucial. To ensure smooth business operations in the digital age, Unified Communications (UC) have begun to rise. In fact, the UC market is expected to grow to $61.9 billion by 2018. UC combines your business’s communication channels over a single digital connection, and …

Read More

How VoIP Hardware Can Improve Your Business

VoIP Hardware

Successful businesses rely on effective communication to respond to customers, perform their services and manage their team. VoIP allows businesses to combine voice, data and video in one easy-to-manage service, and this makes communication and general business operations much more efficient. Despite these advantages, many small business owners aren’t aware of how VoIP can benefit …

Read More