Almost 20 Years of Experience! We Set Industry Standards for On Hold Messages

PBX & PABX On Hold Music, Message & Voicemail Messages for Business

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money back guarantee on hold message

180 Day Double Your Money Back Guarantee

If at any time during the first 180 days of your phone answering service you don’t feel as though we’ve delivered on all our promises and you want to leave – feel free to do so & we will refund double your money back.
no contract for on hold message

No Contracts - Great Customer Service

Many companies that specialise in Message On Hold services love tying their clients up into iron-tight, inescapable contracts. At Smart On Hold we keep our clients by offering the best quality answering service, guaranteed!
no contract

Date Driven Phone Messages

You might be surprised, but with diverse phone audio recordings we can help you program different messages to play at certain times of the year. Reap the profits of strategically scheduled marketing messages!
telephone marketing

Messages That Gets Results

Are you looking for an edge over your competitors? Turn your call waiting or On Hold Messaging space into a marketing weapon! Discover the power of your On Hold space and build your business using your telephone.

About Smart On Hold

Vision forward in marketing automation since 2003

We’re now known as the best On Hold supplier for businesses throughout Australia. Our services and knowledge in the On Hold Messaging industry are helping businesses just like yours to increase enquiries and significantly boost your brand perception.

Marketing automation has come a long way with Smart On Hold and we believe in finding and creating more industry leading innovations for you. In fact, the year 2003, our foundation year, was a digital first for the industry. It put phone messaging on full automation mode. Since we haven’t looked back and provide customers with products that our competitors cannot match up to nor copy.

We provide messages on hold, music on hold, welcome message, after hours message, voicemail message, voicemail greetings & menu prompts. So if you are looking for on hold messages for your business. Call us!

Learn More About Smart On Hold
900+Businesses using Smart On Hold products
7,000+Unique business messages created
7,500+Music on hold & messages in use
750+Beyond average customer rating

Our Unique On Hold Features


We believe in providing message and music on hold products of the highest quality for our consumers. From script to sound and music recording to production we  are dedicated to perfecting our products. We do it, so you can profit has provided many dividends to our customers.

Quality is a given for any of our products. All of which work without fail, or double your money back.


Businesses across Australia have turned to Smart On Hold for automating sales and generating more conversions. At the same time, they enhance their brand by building goodwill with the power of messages on hold.

It’s  high time to leverage your phone network through on hold space ads!


Our commitment translates into eight industry leading guarantees that remains unequaled to this day. Our word in practise: choose any Smart On Hold Message package with these cast-iron guarantees.

The only way our business works for us is with these guarantees.


Make your own way across the many business choices available to you. With the no lock-in contract guarantee, you have the freedom to choose what products to use and fit to your core business marketing and sales platforms.

No lock-ins, we believe, is the future of doing business — and that future is now.


At Smart On Hold, we don’t rest on our laurels. That is why there is a ninth, unspoken guarantee that we actually give our consumers. That is the guarantee that we constantly study our field to come up with innovative new products.

Be one with us in vision forward business success.


Not only do we provide On Hold message, we can help you directly access network support for your phone systems. Thus, your on hold space can work with other functions of your phone system, whether PABX, VoIP, or legacy.

Ready to maximise on business phone use? Talk to us today.

Our Trusted Partners

Big and small, thousands of businesses across Australia trust us with their customers.

maxo telecommunications
Candour Communications
oneout creative
smart online staff