- contacting us
- visiting our websites
- responding to one of our surveys or promotions
- buying something from us or
- sharing your experiences with us
Smart On Hold is committed to providing you with the best possible customer service experience. Smart On Hold is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
We collect information about you if it is:
- necessary to supply you with what you request and give you the access you need – for example, if you want to subscribe to one of our email newsletters or purchase an audio production
- necessary to the research, planning, product development and marketing requirements of Smart On Hold
- necessary to protect the rights or property of Smart On Hold, any Smart On Hold publication, any Smart On Hold subscriber or any member of the public
- required by law
We may also:
- ask you for your email address so we can send you our e-newsletters – you can always opt out of these
- tell you about related products and services that Smart On Holdprovides. For example, we may send you promotional material on our On Hold services
- invite you to participate in research to improve Smart On Hold products and services. For example, telephone you to ask about your interest in a free demonstration message
Smart On Hold will hold your personal data securely in accordance with the Act. Smart On Hold complies with all requirements of the law on protection of personal data held on computer or in manual records.
Information we collect online
Continuous logs are kept of requests received by the Website’s web servers as it is accessed. These logs are used to analyse usage of the Website. Logs are maintained both by Smart On Hold and third parties contracted by Smart On Hold including Google Inc. (“Google”) – who specialise in monitoring and analysing website usage. We use Google Analytics to analyse use of the Website.
Each log entry includes the internet protocol (IP) address of the client used, the type of client used, the URL of the page (or object) requested, the URL of the previous page (or object) requested (known as the ‘referrer’ and could relate to this Website or another), and the reference number stored in a cookie created by the Website (if one exists).
Smart On Hold logs additionally contain the username used to access restricted areas of the Website. This username is not collected by nor shared with Google.
Google will use this information for the purpose of evaluating your use of the Website, compiling reports on Website activity for Smart On Hold and providing other services relating to Website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. If you would like to receive more information on Google Analytics, and the kind of information that they collect and process, we refer you to Google Analytics’s website (see http://www.google.co.uk/analytics/en-GB/index.html).
Webtrends may convert your IP address into anonymous statistical information but this will not affect your privacy. For more information on the information it collects and processes please access the Webtrends website (www.webtrends.com/)
This information is used so we can track and analyse use of our websites to help us improve the sites.
We do not currently collect personal information about you from other sites.
Sharing of your personal information
We do not share information about you with other organisations beyond what is necessary to deliver the goods and services you have requested from us. Smart On Hold takes reasonable steps to ensure that any organisations we share information with are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
Where you give us information about your experiences with products or services this may be interesting to others and we may publish this. If you wish for your communication to remain private and not be published you have the right to request we do not publish this or to request anonymity.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Links to other websites
Smart On Hold may provide links to other websites when we consider you may be interested in the content on those sites. This is no way constitutes an endorsement of those sites or their content and Smart On Hold has no control over the conduct of the companies or organisations operating those sites.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. SOHO reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Mail: PO Box 5 Rochedale South, Brisbane, QLD 4123
Phone: 1300 467 646