Testimonials

“All our customers have been truly impressed with Smart On Hold and their quality of recordings. They are the only company we recommend for messages on hold.”

“Candour Communications is a telecommunications company who provide telephone systems, telephone and internet services to businesses around Australia. We are all about providing excellent customer service which is why we recommend Smart On Hold to our customers when they require a professional message on hold service.

Smart On Hold listens to their customer’s requirements and deliver exactly what the customer wants. The recordings are professional, seamless and to the point. The entire process from the initial contact to the implementation is smooth and handled efficiently.

Smart On Hold also follow up the customer periodically to make sure everything is still satisfactory.
There are plenty of different packages to choose from so Smart On Hold provide a solution perfect for the customer. The team are friendly and easy to deal with. All our customers have been truly impressed with them and their quality of recordings. They are the only company we recommend for messages On Hold and will continue to do so with peace of mind that our customers will be fully satisfied.”

We find the service with Smart On Hold Options to be great. Having the service donated to RACQ CQ Rescue offers a huge benefit to us and the messaging system is always 100% reliable. I would recommend the service to another business any day, and I rate it 5 stars. The service gives us comfort to know that our callers are listening to relevant and insightful information about us while they’re On Hold, and not silence or clichéd on-hold music. When RACQ CQ Rescue was offered the use of the SOHO Hold Messages system for free (as an in-kind donation) in 2012, we were blown away by the company’s generosity. We greatly appreciation SOHO’s support and look forward to a long relationship fuelled by fantastic hold messages.

We are extremely happy with the service provided to us by SOHO. The staff are polite and very helpful. Our experience with SOHO has been full of positive solutions and great service. We would recommend SOHO to any of our sponsors and suppliers. SOHO have had a 100% rating with all our outcomes and the benefits keep coming. It’s a wonderful feeling to know that the staff are just a phone call or email away. With any of our upcoming events or change of in house & On Hold messages we know it as easy as sending through what we need and the staff take care of the rest. We will continue to use SOHO for all our in house needs.

Dealing with SOHO has been a pleasure. The staff are friendly, professional and deliver on time. It is great to know I can phone or email the SOHO team and have the confidence in knowing that my project is being taken care of. The SOHO team make the entire process easy, they make the experience easy and hassle free as our Hold Messages provider. I simply provide the brief of what I am wanting to communicate and the SOHO team come back to me with cleverly worded script(s). If anyone needed a Hold Message service I would certainly recommend giving the team at SOHO a call. The Hold Messages are working great, and we often have customers comment or enquire further about additional services based on our On Hold messaging. This is exactly what we wanted to achieve from having this service at all of our branches.

We have used Smart On Hold Options as our preferred Hold Messages supplier for over 12 months and have been very happy with their level of professionalism and service. Our Hold Messages are always recorded and updated on time and within budget. The staff are consistently accommodating with any questions or changes I need made and without delay. The system to upload new Hold Messages is quick and easy which means less downtime for myself. We also were extremely pleased with our new jingle, which was also organised through Smart On Hold. I would recommend Smart On Hold to any business that wants to take their business to the next level of professionalism and increase their business awareness to customers through the use of Hold Messages.

Here at The Mug Factory we find the Smart On Hold Options Service is great, especially the ongoing support we receive with our Hold Messages. We all find the service to be extremely friendly and the Hold Messages give us an opportunity to let our customers hear our specials whilst On Hold along with a brief report about all the services that we offer here at The Mug Factory. We use our included updates to promote our specials as and when they change. We would definitely recommend SOHO Hold Messages to other businesses, and want to thank SOHO for their support and friendly service.

We have professional Hold Messages that are all about our business and are scripted exclusively for us. The SOHO team are fantastic. They are only a phone call or email away. Someone rings and asks to be put On Hold to make sure everything is running perfectly. Our local representative came out and installed the program without any drama and the program is so easy to use, just turn the computer on and up she starts! I would have no hesitation in recommending anyone who puts their customers On Hold to use their product, engage clients when you’re not actually engaging them – how easy can it be! Payment options are easy, it’s all done for me!

We love having Smart On Hold Options doing our On Hold funnies! I find it so easy to add and remove items from our On Hold playlist. The staff always answer the phone with a “no problem” attitude and get right on with my request and I never have to ring and follow up. Although no extra business has come from our Hold Messages (we don’t use them for up-selling), I do like keeping our customers informed of the ins and outs of our family company and as we are involved in community charities I like them to know so they can appreciate we are real people with real values. You guys rock and I can’t ever see me leaving in the future, I recommend you at any chance I get.

The team at SOHO were prompt, efficient and always willing to assist. The high quality service, focus on customer satisfaction and willingness to go above and beyond was refreshing and welcomed! Our experience with SOHO was fantastic. We couldn’t have been happier with the service and we would definitely recommend the SOHO team to colleagues and others in our business network. Quality Hold Messages are essential to our business being able to service our customers and exceed their expectations. SOHO has enabled us to have high quality Hold Messages that represent our business in just the right way to our clients and all at very reasonable and affordable prices!

Smart on Hold speaks volumes in promptly and precisely spreading your business’s service or product in the most dependable fashion “Word of Mouth” – SOHO is a great way to expand your advertising. Yes the client has already phoned you but do they know the extent of what your business actually offers? Some sharp, fresh advertising voices whilst On Hold can spark a whole new dimension to a client, old or new! We have benefited from having the Hold Messages service because Customers may ask a question they normally would not have enquired about. The Smart On Hold Options team email and phone me semi-regularly to remind me of updates, to add a seasonal message or just to touch base to consider our advertising needs if we are looking to promote any business aspect. I would recommend SOHO to other businesses as their Hold Messages are friendly and informative. We have been using the team at Smart On Hold Options for 3 years now, as they are great with words and voice overs & can turn your ‘sketchy idea’ into a ‘sparkling well received advertisement’ – and all part of their friendly service!

We are very pleased with the Hold Messages service provided by the team at SOHO. They are always willing to always assist with the editing of our Hold Messages in a timely manner. We would certainly recommend SOHO to other businesses.

Finding a cost effective and professional Hold Messages system was imperative for our Group. We had in the past been locked into long term contracts with another provider which did not suit our requirements. We made enquiries with various companies and the decision to go with SOHO was made easier in the way the team looked after us from our initial enquiry right through to the installation of the new Hold Messages systems at our various locations, enabling a seamless transfer from our other provider.

We have found the Hold Messages service from Smart On Hold Options excellent. Personally, we have experienced a professional On Hold solution, with updates or special occasions Hold Messages being planned and implemented in a timely manner. Nothing is ever too hard for the team at SOHO. I would recommend SOHO’s Hold Messages service from to any other business. Having custom Hold Messages has benefited our business in many ways, and feedback from customers and others have been positive. We can now place callers On Hold without them thinking they’re not connected. During our recent office re-fit SOHO promptly came to our office to help with the reconfiguration of the Smart on Hold service.

Working with Brett, Karen and the team from SOHO is a dream. We have over 15 branches with eight different Hold Messages, and nothing is too much trouble to get it right. Everything from writing scripts to voicing and providing the file to our IT department happens without fuss and quite quickly. I would highly recommend SOHO if you want a professional partnership with a company that can enhance your interaction with customers On Hold.

Navcom Electronics is a local business that has been operating in Townsville for almost 30yrs. We provide Marine and communications electronics to both private and commercial customers. We started with Smart On Hold Options In December last year, the service and assistance provided has been of the highest standard. The phone system we have was a challenge for the SOHO staff to install. This was met with enthusiasm and we had several service calls from the IT staff until all options were up and running. Since then we have received several phone calls and emails on a regular basis to ensure that we are completely happy with the product.

We have been using the Hold Messages services of SOHO since early 2011 and couldn’t be happier. The team at SOHO are switched on and are always communicating with us in relation to our on Hold Messages. The Hold Messages produced are very professional and sound amazing. Without delay, our new Hold Messages are ready to download and start and stop at the appropriate time and date. Even with our recent move of premises, SOHO were helpful, proactive and extremely organised. It was one less thing for us to worry about with our move, that our clients were kept informed of vital information via our on Hold Messages. Thank you SOHO!

Thank you for a decade of great service!! We are very proud to have been “Smart’s” very first customer… the longevity of our relationship is testament of the personal service & creativity provided in achieving the right Hold Messages for our company.