Is Your Phone System Repeating The Same Messages Over & Over?

on hold phone hang ups

Do you usually get on hold phone hang ups from your customers? Or, are you receiving customer complaints about your phone system? You might not even be aware of this, but your callers could be hearing the same on hold message over and over (and if there is one way to frustrate a caller, this …

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3 Reasons To Regularly Update Your On Hold Scripts

update on hold scripts

On hold messages provide much more value for businesses and their callers when they are updated regularly. Don’t risk having your customers hear dull, outdated or repetitive information – they might just hang up and not call again! On hold script update can keep your message on hold fresh. When it comes to your on …

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NBN Ready Phone System – What You Should Know?

Preparing Your Business Phone Systems for NBN

Although preparing your phone system or business to be NBN ready (this really just means VOIP-Ready) is actually quite simple and can be done for as little as $65, many telephone companies and or salespeople are inspiring fear in consumers by insisting that they need to purchase unnecessary “NBN-compliant” phone systems “before it’s too late!”. …

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Why Your Business Needs An Auto Attendant?

auto attendant

An auto attendant (also know as an AA, Answering attendant, digital receptionist, virtual receptionist, IVR or Interactive Voice Response system) – is a telephone voice menu system that allows callers to be transferred to necessary staff members or departments without the need of an operator or receptionist. Auto attendant messages should be professional, studio-quality and …

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5 Ways To Improve Your Business Phone Call Etiquette

improve telephone etiquette

Fantastic customer service is vital for business success. However, many companies drop the ball when it comes to offering attentive, high-quality telephone-based customer service. Here are 8 tips for improving your business phone call etiquette: Smile And Monitor Your Voice It may sound corny, but a smile can be heard through a telephone. Answering phone …

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