Fantastic customer service is vital for business success. However, many companies drop the ball when it comes to offering attentive, high-quality telephone-based customer service. Here are 8 tips for improving your business phone call etiquette: Smile And Monitor Your Voice It may sound corny, but a smile can be heard through a telephone. Answering phone …
You went through the Sales & Marketing process to win your customer’s business; now you need to retain them. We know that retaining an existing customer is 8-10 times more cost effective than trying to win a new one. On top of this, is the ripple effect that good versus bad customer reviews and word of mouth …
Attention to detail is a key tool within any organisation! Here at Smart On Hold we strive to always pay great attention to detail – so much so that we guarantee it! Can you guarantee such things in your business? If not … Maybe these few pointers can help you and your business to do such …
We all love being told how great we are at something, like when a customer gives a great review about our service, we know we are doing something right and we strive for more. But what about the not so great interactions? Maybe they were out of your control, or down to a misunderstanding? Or …
Is Your Business Ready For Christmas? Yes that’s right its almost that time again, the silly season is in full swing! It’s when you are at your most busy and your customers usually require the most interaction and care too. How are you making sure your customers know about your seasonal shut downs, seasonal offers …
In business we all know that you need to know who your “avatar” or target audience is, this is then what you use and aim all of your marketing at. I have a prime example of how this has happened to myself, turning a regular letter into something quite special … When I was checking …
Why Are Existing Customers Important? Every business wants more sales … but how? What if you could increase your sales with minimal spending? That would be perfect right!? Well, the easiest way to do this is to repeat, sell to your existing customer. Targeting your current customers as a source of new revenue can be …