Heard of VoIP? It stands for ‘Voice over Internet Protocol’, and it works by converting analogue voice calls into digital information delivered over the Internet itself. Like any rising technology, VoIP is subject to circulating myths that aim to discourage people from adapting to new technologies. Perhaps the main reason for these myths and misconceptions is fear of change – but since VoIP growth is forecast at 9.87% CAGR between 2017-2021 (to be driven by consumer and business demand for low-cost international calls, mobile VoIP and reduced infrastructure), we thought we should dispel some of these concerns now!

Myth 1 – VoIP Requires IT Specialists to Operate

Once VoIP is set up, you can operate your phones just like you do with your current phone system – you simply pick up the phone, dial a number and get connected! The only real difference is that your VoIP service will plug into your modem rather than a wall socket, which will allow for you to reduce your infrastructure and perform tasks more easily than ever. With IP enabled phone systems, you’ll also be able to make calls using your computer and mobile devices.

Myth 2 – VoIP is Difficult to Install

VoIP is not difficult to install, and the system, by nature, is far easier to use than traditional phone systems. This is due to the fact that having one supplier for data and voice calls allows you to link up all of your technologies and in-office computer applications. To get VoIP up and running, all you do is have your provider connect your handsets to your internet router. You won’t have to deal with any fiddling about or programming – once it’s set up, it’s good to go. If you know how to operate your current phone system, you will have no trouble transitioning to VoIP.

Myth 3 – Small Businesses Don’t Benefit from VoIP

There is no truth to this! VoIP is actually beneficial for small business in a number of ways – it allows them to save money, improve their portability and flexibility, boost productivity and improve efficiency through multifunctionality. You can find out more about how VoIP could benefit your business here.

Myth 4 – VoIP is Expensive

Not only is VOIP considerably cheaper than traditional phone systems, but a typical package will in usually include unlimited local calls. Like any communications system, VoIP comes with a range of pricing options and can be tailored to suit your financial needs. Remember that you can use your current phone system with VoIP – all you need is an ATA adapter.

Myth 6 – VoIP Calls Are Bad Quality

VoIP has been criticised for poor line quality. With constant advances in technology and internet speeds, poor connection quality isn’t really something you need to worry about. These days, many of the services offered by VoIP companies actually provide superior line quality and reliability than traditional telephone systems.

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Want more information about VoIP and how it will improve your business? Don’t hesitate to contact us for more information.