An auto attendant (also know as an AA, Answering attendant, digital receptionist, virtual receptionist, IVR or Interactive Voice Response system) – is a telephone voice menu system that allows callers to be transferred to necessary staff members or departments without the need of an operator or receptionist. Auto attendant messages should be professional, studio-quality and …

Read More

Have you ever heard this … “Thank you for calling. Your call is important to us, please hold the line and we will be with you in just a moment…” then you get recorded music and after a few minutes you will hear “Please hold, your call is important to us…” over and over again. …

Read More