If you can think about the amount of time a caller is made to listen to your messages on hold, realising it can go up into a few minutes or longer. Even though most Staff and Directors are rushing to take the call, and have the “i must answer it in 3 rings” policy, it is …

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On hold messages can build customer loyalty when you use the right marketing message. Before we indulge you in how to earn customers loyalty through messages on hold. Listen to this. We have all been offered loyalty cards and schemes for many years. With ways to gain points to spend in store, vouchers and other …

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